This notice is governed by French law. In the event of a dispute, an amicable solution will be sought before any legal action.
Under article L. 612-1 of the French Consumer Code, a consumer may, subject to article L. 612-2, submit a request for amicable settlement through mediation within one year of their written complaint to the professional.
SHAMS has appointed SAS Médiation Solution as its consumer mediation body, under membership number 19538/VM/2609.
To refer a matter to the mediator, the consumer may write to SAS Médiation Solution, 222 chemin de la Bergerie, 01800 Saint-Jean-de-Niost, France; write to mediation@sasmediationsolution-conso.fr; or complete the « Saisir le médiateur » form at sasmediationsolution-conso.fr.
Whichever method is used, the request must include the applicant's postal address, telephone number and email address, the name and address of the professional together with its registration number with SAS Médiation Solution, a brief statement of the facts, a copy of the prior complaint, and any document enabling the request to be examined.
Failing agreement, the French courts alone have jurisdiction.